European Parliament
A7-0155/2012
Debora Serracchiani  (S&D ),
in writing.
(IT)
All consumers are susceptible to becoming vulnerable over the course of their lives, whether as a result of endogenous causes inherent in the person and the person’s cultural, psychological and physical situation, or due to exogenous causes inherent in the objective difficulty of accessing information. Hence, there is a need for greater special protection for vulnerable consumers that takes their individual requirements into account. Disabled persons and persons with reduced mobility require particular attention, especially as regards transport, and passengers’ rights must be improved by ensuring that information and fares are transparent when a ticket is purchased.

